RETURNS & EXCHANGES
RETURNS AT PROJECT BLUE
Would you like to return one or more items?
If a product you ordered does not meet your expectations or does not fit, you can return it to us within 14 days of receipt of the goods.
Please note that we currently do not cover the costs for returns. The respective shipping costs of the parcel service provider you choose apply. We strongly recommend shipping with tracking.
We do not accept returns for international shipments.
RETURN ADDRESS
Please send your return to the following address:
Mühle Verpackungs- und Dienstleistungs GmbH
c/o Project Blue
Im Birkengrund 5–7
63179 Obertshausen
Germany
We only accept unworn, unwashed, and unsoiled items with original tags. If the goods show signs of wear, are washed or damaged, we reserve the right to refuse the return and not issue a refund.
HOW TO RETURN YOUR ITEM
- Pack the items carefully.
- Completely fill out the return form.
- Only include items you wish to return (only unworn, unwashed, and with tags).
- Enclose the completed return form with the package.
- Keep the shipping receipt until your return has been confirmed.
EXCHANGE
We do not currently offer direct exchanges. Please return the unwanted items – you will automatically receive a refund. You can then reorder the desired goods separately.
COMPLAINT
Have you received a wrong or faulty item?
Project Blue stands for high-quality denim products, careful craftsmanship, and modern designs. If something is not right, we apologize.
Please contact our customer service by email at:
Please provide the following information:
- Order number
- Item number
- Brief description of the problem
Our team will attend to your request as quickly as possible.
REFUND
After receiving your return, we need up to 14 days to inspect the goods and refund the purchase amount via the originally chosen payment method. Shipping costs of the original delivery will not be refunded.
Once your return has been processed, you will receive a confirmation email. The duration of the actual credit – especially for credit cards – depends on the respective financial institution.
REFUND VIA PAYPAL
If you paid with PayPal, the refund will be made directly to your PayPal account. You can control yourself via PayPal whether the amount remains there or is transferred to your linked bank account.
REFUND VIA CREDIT CARD
Payment processing is encrypted via our payment provider. Refunds can only be made to the credit card originally used. The amount will only be debited once your order has left our warehouse. In the event of a return, the credit will be initiated accordingly after successful inspection.
